DELIVERY OF PRODUCTS

Order products for Greece are shipped via courier and order products for Europe and the rest of the World via postal services.
Delivery by courier takes place between 1-3 workdays in Greece, 5-9 workdays for the rest of Europe and approximately 5-12 for the rest of the World.

The courier costs are applied upon checkout.

After dispatching your order we send you the shipping number so that you can track your order.However, in case of force majeure (e.g. bad weather conditions, strikes COVID-19 pandemic etc) or an impediment that cannot be overcome, that does not allow the prompt delivery of products, we will inform you via email, so as you inform us if you, still desire under the new circumstances, the completion of your order.
The total sum calculated as described above will appear as soon as you login or fill in your details, after stating the country of delivery.

 

 

SHIPPING METHODS

All orders are shipped via courier to the address stated during the order. For deliveries in Greece orders are shipped by ELTA COURIER. Deliveries in Europe and other international deliveries can be arranged by courier services with extra charge upon request. Express Delivery can also be arranged with extra charge upon request. Shipping costs apply to all orders as following:

Delivery Time Delivery Costs
Greece

(ELTA COURIER)

1-3 working days 3,5€ FREE for orders over 100€
Cyprus

(POSTAL SERVICES)

4-5 working days 7,5€
Rest of World*

EUROPE/REST OF WORLD

 (POSTAL SERVICES)

5-12 working days 10€

 

* Delivery costs do not include any import fees that may apply in the country of delivery. Such costs are the recipient’s responsibity.

If you prefer to pick up your order from a courier store do state it in the comments of your order. To inquire about courier services or express delivery, please contact via phone/email (+30 6955444514/info@ileniadesign.com) or state it in the comments of your order

 

CANCELLATION OF ORDERS

You can cancel your order, free of charge, as long as your order has not been dispatched or the construction process of goods made to the consumer’s specifications has not initiated.

 

RETURNS POLICY

You have the right to return the product you have purchased within 14 days, from the date of delivery (Article 4  of Greek Law 2251/1994 as amended by Ministerial Decision 5338 / 17.1.2018 and 4933/2022 – Codification of Law 2251/1994).

Please note that pursuant to European and Greek  Law, the statutory right of withdrawal is not applicable as regards the following:

  1. service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
  2. the supply of goods made to the consumer’s specifications or clearly personalized;

 

Consequently, goods ordered to be made to the consumer’s specifications or clearly personalized cannot be returned unless in case of error or sending of incorrect merchandise or goods are defected or missing an agreed status.

 

The shipping costs are charged to the sender. We are not responsible for any damage or loss during the transportation of goods. We recommend that you check the goods you receive carefully in order to avoid any later inconvenience.

 

In case of error or sending of incorrect merchandise or goods are defected or missing an agreed status, you have the right to return them and ask for their replacement or refund. In case of use of the goods or the alteration of their original condition, the return shall not be accepted.

 

Be aware that handmade process has as a result unique items. Small imperfections, differences in shape, size and color is a part of that process should not be seen as a fault and it will never affect the overall aesthetic of the product and it’s ability for use as intended. Please note that actual colors may vary due to different displays. Handmade goods can be delicate, so a little extra care will allow them to last a lifetime. Keep away from the water.

 

In addition, for all the above cases, the goods to be replaced / returned must be accompanied by the original proof of purchase. In all the above cases, the goods to be replaced / returned must be in the condition received by the customer, complete and undamaged, their packaging being the one that normally accompanies them and being in perfect condition, together with all the documents (eg DAT, Proof of Retail etc.). Before returning, it is advisable to have prior consultation with a representative of our Customer Service Department via phone/email (+30 6955444514/info@ileniadesign.com.

In case you want to return the products purchased, the address to which they must be sent back to the products is:

Ioanninon 4
54639, Thessaloniki, Greece
Tel. 00306955444514
Contact Email : info@ileniadesign.com

We reserve the right not to accept refunds that do not comply with the General Return Policy and to refuse to refund the amount initially paid as compensation.